Statement of Commitment
CADTH is fully committed to the intent of the Accessibility for Ontarians with Disabilities Act (AODA) and meeting the diverse needs of its employees and customers, including those with disabilities, in a timely manner.
We are committed to eliminating barriers and improving accessibility to our products, services, and facilities, in a manner that respects dignity, independence, integration, and equality of opportunity.
CADTH welcomes persons with a disability to use their own assistive devices when accessing its products or services. These assistive devices may include, but are not limited to: support persons, service animals, communication aids, cognition aids, mobility aids, and medical aids.
Visit the Integrated Accessibility Standards Multi-Year Plan page of CADTH’s website to access its multi-year accessibility plan.
To request a copy of our policies or to provide feedback on the way we provide products and services to customers with disabilities, please submit your request through our website by telephone at 613-226-2553, or by writing to us at:
600-865 Carling Avenue
Attention: Human Resources
Customers can expect to receive an acknowledgement within two business days from date of receipt of feedback. Response time to the feedback will depend on the nature of the issue, but will not exceed 15 business days, unless there are extenuating circumstances involved.