Last Updated : February 27, 2024
Voice technology has many applications within the virtual care space, including conversational artificial intelligence technology (e.g., Chatbots), voice assistants for health assessment, diagnostics, and companionship for patients. It can also play a key role in the administrative tasks often handled by healthcare providers through real-time charting, storing healthcare data, and communicating with other health professionals.
Voice technology also has the potential to provide an accessible platform for patients to interface with aspects of the health care system and drive efficiencies in areas of care that require a high volume of resources. By introducing new avenues for patients to access care or health information at home, these applications may transform the way that people navigate health care services and technologies.
The adoption of voice technology in the Canadian health care system has been relatively slow. Potential barriers to implementation to voice technology in health care include data privacy, integration with patients’ health records, accessibility limitations, and the need for evidence to assess its clinical effectiveness, safety, and cost-effectiveness.
Emerging uses of voice technology include: