Telephone Triage Services


Project Status:
Project Line:
Health Technology Review
Project Sub Line:
Environmental Scan
Project Number:

Telephone triage programs provide timely access to trained health care professionals who can assess a patient’s symptoms over the phone and provide self-care advice or referral to an appropriate level of care. Some programs may also offer other services, such as direct access to allied health professionals or medical appointment booking. This environmental scan aims to describe telephone triage programs in Canada (e.g., provincial and territorial 811 programs), including what services they provide, who administers the programs, and how much they cost. Additionally, this report aims to provide insights on the future of telephone triage programs, including how they may incorporate emerging technologies or adaptations to their operations.